| mantiCORE
FAQ |
The mantiCORE FAQ presents a selection of answers regarding our core foundation
architecture, its use, purpose, and design.
click here to learn more
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| Support service changes and upgrades |
mantiCORE Labs has recently undergone several changes to improve our technical
support system. As a result all support activities are now available directly
from the user and partner lab sections of our site. We have upgraded our
support and discussion forums by adding direct feedback and incident tracking
capabilities. The main support pages now offer a quick overview of new items
that can be viewed at a glance without the need to enter through the user lab.
The quick access sections on the left hand side will take you directly to the
various technical support areas of the site and will only require a single
login unless your preferences have been set to automatically log in. There is
also a new and improved help section to guide you through the functions of
the user and partner lab.
TECH SUPPORT
support @ manticorelabs.com
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| Latest updates, whitepapers, documents, and downloads |
warning : Quick Update Cookie not set or expired.
If you are seeing this notice you do not have a cookie that will allow you to
quickly view the latest updates. Please access your relevant lab or support section
using your user name and password and in the options and configuration section select
"quick updates" and make sure the checkbox is ticked. If this fails for any reason
then please contact the support team for assistence.
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| Available content |
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The available documentation and whitepapers are subject to our standard
support agreement and are thus fully supported by mantiCORE Labs unless noted
otherwise and labeled explicitely as unsupported.
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| Premium content |
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Available content such as files and documents that marked as premium are restricted to premium
direct customers with a valid support agreement and will require you to enter your individual
premium support access details.
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| Premium direct support |
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Premium Direct support is provided for customers and partners that need direct
one on one support with fast response times and early access to information. Premium
direct customers receive individual access details that can be used for early
access downloads and information. In addition to this a technical manager will
be assigned to you and will act as a dispatcher for your requests.
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